Can we do port mirroring for the working as well as not working machines? This is going to give us some idea. Did you installed Wireshark and monitored the traffic over 3389?ħ. If yes then you need to make sure auth is bypassed as PALO ALTO needs authentication once in 24 hours (This is totally depends on the org as it’s configurable).Ħ. Hope you are not using PALO ALTO firewall. How about checking the drivers if it matches with your problematic machine and non-problematic machine?ĥ. Is there any power settings getting applied to these machines available in your office? You said “Compared different machines of same model and some are facing issue and some are not, but there is no difference in terms of software’s, patches, hardware specs etc”. The machine they are connecting has screensaver enabled and plays when left alone for few minutes?Ĥ. Are there any policies applying for the machines not owned by your organization but still connecting to the on-premises devices when connected to VPN from the personal device?ģ.
Please correct me if i am wrong on any of the points below:ġ. Thanks for the brief explanation of the issue. Try RDP client from Microsoft store and see if still issue is there.Īny other suggestion or any one faced same issue can highlight the point.Change the Display ‘ chose color depth of remote session’ to 16 or 32 bit in the RDP option.Try to see if user is getting same issue when using Remote control viewer of sccm by providing them access to test.There is one known issue highlighted at different forums that it can be due to mstsc client on windows 10 machine as something has changed in transmission protocol to use UDP packets, need to disable a registry key so that it falls to use TCP protocol.Same department users when at office,connected to network and RDP remote machine there is no issue at all.Disconnecting and reconnecting same machine on RDP works.Checked if antivirus is causing issue, but CPU and memory are at low when issue occurs.Compared different machines of same model and some are facing issue and some are not, but there is no difference in terms of softwares, patches, hardware specs etc., graphics card etc.Users are logged into personal windows 10 laptop and connected to network on VPN, then from laptop they are remotely logging into workstations at office, they are using high end design application for rendering etc.
Want to know if anyone have faced the Windows 10 RDP connection freeze issue during lockdown period?
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